Frequently Asked Questions
SHIPPING
How long will it take to receive my order?
Orders are processed within 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and with tags attached.
How do I initiate a return?
Please contact our customer service team for return instructions. Refunds will be processed once the returned item is received and inspected.
Do you offer exchanges?
Yes, we offer exchanges for items of equal value. Contact our team for assistance.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations may not be possible. Contact us immediately if you need assistance.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your information is protected.
PRODUCTS
Are your products ethically sourced?
Yes, we prioritize ethical sourcing and sustainability in our product selection.
How do I care for my items?
Care instructions vary by product. Please refer to the label or product description for details.
Do you offer gift wrapping?
Yes, gift wrapping is available at checkout for an additional fee.
CUSTOMER SERVICE
How can I contact you?
For any questions or concerns, please reach out through our contact form.
Do you have a loyalty program?
Yes, we offer rewards for frequent shoppers. Sign up on our website to join.
Where can I find your size guide?
Size guides are available on each product page to help you choose the right fit.
MISCELLANEOUS
Do you collaborate with influencers or brands?
We love collaborating! Reach out to us with your proposal.
Can I visit your physical store?
We currently operate online, but pop-up events may occur. Follow us for updates.
Do you offer discounts for bulk orders?
Yes, please contact us for wholesale inquiries.
For more details, visit ogilvieboutique.com.